FAQs

You can track your order by following these steps:

1. Click on the 'My Account' section at the top right of the page

2. Sign in

3. Click on your order number

You will now be able to see the status of your order.

If the order has been fulfilled, please use the tracking number provided in your confirmation email to track the status of your order via the courier's website.

If the order has not yet been fulfilled and you would like to contact customer service for an update then please fill out the form on the contact us page, outlining your query.

If you cancel your order, we will provide you with instructions for returning any Products to us. You must return any Products to us as soon as reasonably practicable and in any event within 14 days of notifying us that you would like to cancel your order.We will not charge you the costs of returning the Products if you cancel the contract because: the Products are faulty, mis-described or not fit for purpose and we are unable to repair or replace them within a reasonable time; we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside of our control; or you otherwise have a legal right to cancel your order,

in which case we will refund any reasonable direct costs you incur in returning the Products. In all other circumstances you will be responsible for the costs of returning the Products.

For the full cancellation and returns policy, please click here.

If you would like to cancel your order and to end the contract with us, please let us know by: Contacting our customer service team via cs@shop.europeantour.com within 14 days of receipt of your order. Alternatively, you can use the contact form on the website providing your details and order number.

For our full cancellation and returns policy please click here.

We are unable to deliver to PO Boxes as all of our items require a signature upon delivery.

Please be advised that any custom or import charge that is incurred through delivery to your destination country will solely be borne by the recipient. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information as custom policies vary from country to country.

Should you want to purchase any tickets to any of our upcoming events please click here. If you are interested in our hospitality packages, these can be found via the main website, please click here.

We accept a variety of major payment methods. To ensure you continue shopping with the utmost confidence, we accept PAYPAL, VISA, MASTERCARD, AMEX, Discover card, Maestro, Shop Pay, Google Pay, Apple Pay.