RETURNS AND EXCHANGES
If you need to return an item to the European Tour Shop please do so within 14 days following delivery of your goods. After 14 days from once you receive your delivery it is our discretion whether or not we accept the return. The return conditions detailed below must be met for a full refund. Please note the instructions below. All returns are at customer’s expense.
Level Four Golf Ltd.
Unit J, Brocks Business Park,
All products must be returned in the original packaging, in the condition they were received, unworn and with all tags attached. We will not accept worn, damaged, altered or used goods.
- Send us an email at firstname.lastname@example.org explaining your return or write a note on the invoice that came with your order.
- Place the item into the original packaging (both box and outer plastic bag).
- Please remember to indicate the reason for return. Returns information is very important to us to ensure we offer the best customer experience.
- Please obtain a proof of posting containing the barcode number from the Post Office when you return your parcel.
Unfortunately we are unable to offer exchanges. Please return the item for a full refund and place a new order.
FAULTY AND INCORRECT ITEMS RECEIVED
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please use the same returns method as described above. Please mark the return reason as damaged for faulty items and not as described for items that were not correct as per your order.
Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.