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We endeavour to help our customers no matter what. To ensure that you receive the best service, please take a look through our FAQ to see if your question has already been answered. If your question hasn't been asked or if you have an enquiry regarding a recent order please complete the 'Contact Us Form' below including your Order ID. We'll endeavour to get back to you within 2 working days.

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How can I check when my order will be delivered?

You can always track your order using the track facility on the UPS website. You will find your tracking number on your confirmation email or within My Account on shop.europeantour.com. If you are still struggling to find your order, please contact our customer service team and they will be able to assist you.


Can I exchange a product bought on shop.europeantour.com?

We are currently unable to process exchanges. If you wish to return your item(s), please return your item using your local post office. You will be reimbursed for the item(s) when we receive the return.

How do I know if my returned items have been received?

As soon as your refund has been processed you will be contacted by our customer service team.

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Help & FAQ

Returns & Exchanges

Shipping & Delivery

Shipping & Return Address

European Tour Shop

Unit J

Brocks Business Park

Homefield Road




United Kingdom



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